About After-sales

After-Sales Service Guarantee

At Maloxo, customer satisfaction is always our top priority. To ensure a worry-free shopping experience, we offer the following after-sales service guarantees:

Quality Assurance
Every hand-drawn name portrait is meticulously crafted by professional artists, ensuring high quality and uniqueness. If you encounter any quality issues with the received product, please contact us promptly (email: support@maloxo.com). We will provide a redo service or a full refund.

Return and Exchange Policy
If you are not satisfied with the received product (e.g., the portrait does not match your photo or there are quality issues), please contact us within 7 days of receiving the item (email: support@maloxo.com) and provide relevant photos or descriptions. After verifying the situation, we will arrange a return or exchange for you (Please note that due to the personalized nature of custom products, we do not accept returns or exchanges without a valid reason. Thank you for your understanding).

Shipping Guarantee
We work closely with reliable logistics partners to ensure the safe delivery of your order. If the product is damaged or lost due to shipping issues, please contact our customer service team immediately (email: support@maloxo.com), and we will assist you in resolving the problem.

Customer Support
Our customer service team is always ready to assist you. If you have any questions or need after-sales support, please contact us via email, online chat, or phone (email: support@maloxo.com). We will provide a solution within 24 hours.

Maloxo is committed to providing high-quality products and thoughtful after-sales services, ensuring that every purchase you make is filled with trust and delight. Thank you for your support and trust!

— The Maloxo Team